Challenge
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Managing your IT Service in tune with the Business offers both opportunities and risks as the environments and services develop and grow.
Wheel IT – Services Group will be able to assist you in the continual evolution of services and changing environment, with our knowledge covering Service Management Processes through to Tools that underpin service availability.
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- IT Service Management Processes.
- OpenView Operations
- OpenView Network Node Manager
- Security Management
- ServiceCentre
- Inventory Management
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Experienced Resources plus Knowledgebase = Quality Solutions
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Wheel IT – Services Group have associates who have the experience to assist you in building new or existing service management goals and ambitions. Wheel IT – Services
Group has the skills, methodologies, templates and processes which cover IT Service Management Assessments and Process Implementation.
The ITSM processes complement the tools that manage and keep your service available to your users
Wheel IT – Services Group will be able to take you from Business Case to Project Delivery following the high-level tasks listed.
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Roadmap Tollgate 1 Business Case & Objectives
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- Business Workshops review the goals and objectives as defined by sponsors and stakeholders.
- Metrics and Measures for the project
- Organisational Requirements internal and external
- Business impact due to changes in operation or functionality
- IT Service Management Baseline
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More information can be provided through an initial assignment to review the business requirements and assist in the
decision on an appropriate technology and methodology to meet the service delivery and business objectives.
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Roadmap Tollgate 2 Planning & Management
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- Project Initiation and Planning.
- Identify Critical Success Factors
- Risk Management
- Identify Key Performance Indicators
- Planning Review Tollgate
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Roadmap Tollgate 3 Requirements
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- Review of Business and Technical Requirements for Service Management Solution.
- Assessment of IT Service Organisation
- Requirements Tollgate
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Together with the technologies, tools, processes and much more besides that form part of the knowledgebase.
Wheel IT – SG associates can offer the experience and expertise to realise your objectives.
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